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Terms & Conditions

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Effective Date: April 11, 2025
Business Name: Endure Recovery & Wellness
Location: Kingsport, TN

 

1. Acceptance of Terms By booking or participating in services provided by Endure Recovery & Wellness, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, you may not access or use our services.

 

2. Eligibility Participants must be at least 18 years of age to book a session independently. Individuals under the age of 18 may participate in rentals or pop-up sessions only with the written consent of a parent or legal guardian or under their direct supervision during the session.

 

3. Booking & Payment

  • All bookings must be made in advance via our website or approved platforms.

  • Full payment is required at the time of booking to reserve your session.

  • Accepted payment methods include credit/debit cards and any other method indicated on our website.

 

4. Cancellations & Refunds

  • Cancellations made more than 24 hours in advance are eligible for a full refund.

  • Cancellations made within 24 hours may receive a partial refund or credit toward a future session.

  • No-shows will not be refunded.

  • If we cancel due to weather, mechanical issues, or other circumstances, you will receive a full refund or the option to reschedule.

 

5. Service Use & Safety

  • All participants must complete a liability waiver and consent form prior to participation.

  • You agree to use the sauna and cold plunge units responsibly and follow all safety instructions.

  • No drugs, alcohol, or inappropriate behavior is permitted during use of services.

  • We reserve the right to refuse service to anyone who poses a safety risk.

 

6. Rental Terms

  • Equipment must be used on safe, level ground with water access.

  • The customer is responsible for equipment during the rental and will be charged for damage beyond normal wear.

  • Delivery, setup, and pickup are handled by our staff.

 

7. Pop-Up Sessions

  • Please arrive on time to ensure a full session.

  • Proper attire is required.

  • We are not responsible for lost or stolen items during events.

 

8. Assumption of Risk & Liability By participating in our services, you acknowledge the potential risks involved in sauna and cold plunge therapy. You accept all responsibility for any injury or health issues and waive liability from Endure Recovery & Wellness, its owners, and staff.

 

9. Privacy & Data Your personal data will be used in accordance with our Privacy Policy. We do not share your information without consent.

 

10. Changes to Terms We may update these terms at any time. Changes will be posted here and are effective immediately upon posting.

 

11. Contact If you have any questions, please reach out:
Email: contact@endurerecoverywellness.com
Phone: 423-564-1444

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